RETURN & REFUND POLICY

At Vestito Vintage, we understand that purchasing a wedding gown is an important decision.
Our policy offers flexibility while protecting the integrity of our vintage pieces. Please carefully review the following terms for your purchase:

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Payment Terms

Upfront Payment
All wedding gowns must be paid for in full prior to shipment. 

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Deposit

A non-refundable deposit is included in the upfront payment. The amount of this deposit will be noted on the listing prior to purchase.

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Return Policy

If, after receiving your gown, you decide it is not the right fit, you may return it for a refund of the gown’s purchase price, less the non-refundable deposit and damage fees.

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Return Eligibility

• The gown must be in original condition: unworn, unaltered, and free from any damage or differences from 

• Returns must be initiated within 14 days of delivery, as confirmed by the courier tracking information.

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Return Shipping

• Buyer pays for return shipping. We recommend using a tracked and insured shipping service, as we are not responsible for lost or damaged returns during transit.

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Condition of Returned Gowns

Upon return, we will carefully inspect the gown to ensure it meets the condition requirements:

• If the gown is found to be damaged (e.g., broken zipper, rip, stain), we will assess a damage fee.

• The fee will reflect the extent of the damage, and in severe cases, this may reduce or eliminate your refund of the remaining balance.

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If the gown is returned in acceptable condition, we will issue a refund for the remaining balance (minus the non-refundable deposit and any damage fees) within 7-10 business days.

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How to Initiate a Return

1. Notify Us: To initiate a return, please contact us within 14 days of receiving your gown at ciao@vestitovintage.com.

2. Return Instructions: We will provide you with further return instructions, including the return shipping address.

3. Inspection & Refund: Once we receive the gown, we will inspect it. Refunds (minus the non-refundable deposit and applicable fees) will be processed to the original payment method within 7-10 business days.

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Sale Items, Getting Ready Outfits, and Accessories

All sale items, getting ready outfits, and accessories are non-refundable. These items must be paid for in full at the time of purchase, and no refunds or exchanges will be offered.

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SHIPPING POLICY

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At Vestito Vintage, we aim to provide a smooth and timely delivery of your orders.

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Shipping Locations

• We ship domestically within Australia and internationally upon request.

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Shipping Fees

• We offer free shipping Australia-wide on all orders over $250 AUD. For orders under this amount, a flat shipping rate of $14.95 AUD applies.

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Processing Times

• We typically process orders within 2-3 business days. Once shipped, delivery times will vary depending on your location.

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Tracking

• Once your order is shipped, we will provide a tracking number via email.

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Delayed or Lost Shipments

• If your order is delayed or lost, please contact us at ciao@vestitovintage.com, and we will work with the shipping carrier to resolve the issue.

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International Orders

• While we don't currently offer international shipping directly through our website, we'd be more than happy to assist if you've fallen in love with a dress! If you're willing to cover international shipping fees and don't mind a longer delivery time, we can make special arrangements for you. Simply reach out to us at ciao@vestitovintage.com, and we'll take it from there!