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 SHIPPING & RETURNS 

We understand that purchasing a wedding gown is an important decision. Our policies offer flexibility while ensuring the preservation of our vintage pieces. Please review the following terms carefully before making your purchase.

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PAYMENT TERMS

Full Payment & Try-On Fee

  • All wedding gowns must be paid in full before shipment.

  • Each gown includes a non-refundable try-on fee, which is built into the total purchase price. This fee will be clearly noted on each individual product page.

 

Try-On Fee for Multiple Gowns

  • If multiple gowns are purchased and returned, the non-refundable try-on fee applies to each gown individually.

  • If the buyer keeps one gown, the try-on fee for all other returned gowns will be halved.

This ensures a fair balance between flexibility for brides and the protection of our vintage collection.

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 RETURN POLICY 

Wedding Gown Returns (Australia Only)

If after receiving your wedding gown, you decide it is not the right fit, you may return it for a refund of the purchase price, minus the non-refundable try-on fee and any applicable damage fees.

 

Return Eligibility

  • The gown must be in its original condition: unaltered, and free from damage.

  • Returns must be initiated within 14 days of delivery, as confirmed by courier tracking.

 

Condition of Returned Gowns

  • If the gown is damaged upon return (e.g., broken zipper, rip, stain), an additional damage fee will apply. 

  • If the gown is returned in acceptable condition, the refund (minus the non-refundable try-on fee and any damage fees) will be issued within 7-10 business days.

 

Return Shipping

  • The buyer is responsible for return shipping costs.

  • We recommend using a tracked and insured shipping service, as we are not responsible for lost or damaged returns in transit.

 

How to Initiate a Return

  1. Notify Us: Contact us at ciao@vestitovintage.com within 14 days of receiving your gown.

  2. Return Instructions: We will provide the return shipping address and further instructions.

  3. Inspection & Refund: Once received, we will inspect the gown and process your refund within 7-10 business days.

 

No Returns on All Other Products (Australia & International)

  • All products other than wedding gowns (Australia only) are final sale and non-refundable.

  • This includes all international wedding gown orders, getting ready outfits, formalwear, veils, gifts, and accessories.

  • We recommend carefully reviewing all details and measurements before purchasing. If you have any questions, please reach out to ciao@vestitovintage.com before placing your order.

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 SHIPPING POLICY 

Shipping Packaging

  • Bridal gowns will always be shipped individually in their own box, regardless of whether you purchase multiple gowns or add other items to your order.

  • Other items, including getting ready outfits, formalwear, veils, gifts, and accessories, will be carefully bundled together where possible.

 

Shipping Locations

We ship domestically within Australia and internationally.

 

Shipping Fees

  • We offer free shipping Australia-wide on all orders over $250 AUD.

  • For orders under this amount, a flat shipping rate of $14.95 AUD applies.

  • International shipping flat rate of $50 AUD.

 

Processing Times

  • Orders are typically processed within 3-4 business days.

  • Once shipped, delivery times will vary depending on your location from.

 

Tracking

Once your order is shipped, we will provide a tracking number via email.

 

International Orders - No Returns

We are thrilled to offer international shipping, but due to the nature of vintage items:

  • All international sales are final - we do not accept returns or exchanges on internationally shipped orders.

  • We recommend carefully reviewing all details and measurements before purchasing.

  • If you have any questions about a gown or other items, please reach out to us at ciao@vestitovintage.com before ordering - we’re happy to help.

 

Delayed or Lost Shipments

If your order is delayed or lost, please contact us at ciao@vestitovintage.com, and we will work with the shipping carrier to resolve the issue.

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